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These are some of the frequently asked questions for the Hogmanay event at Stirling Castle, each of the Hogmanay events will have their own specific terms and conditions. Please refer any question directly to the appropriate venue.

   

Access

The Hogmanay Concert at Stirling Castle's Esplanade will have a raised platform built to accommodate wheelchair users. This area has a limited capacity and must be booked in advance. Please book your tickets by calling either 01786 473 544 or 01786 27 4000 and let the box office staff know.  

Can I bring my children?

Stirling's Hogmanay Concert at the Castle is a family friendly event but we would advise you not to bring very young children. It can be noisy, busy and cold!

If you do decide to bring young children please be aware that taking pushchairs and buggies into a fully standing area is not advisable and that they may be surrounded by people dancing.  

Do I need a ticket for the Esplanade?

Each person on the Esplanade needs a ticket so numbers can be monitored for health and safety reasons.  Children need the same amount of space per person as an adult – this is how the capacity is worked out for the Esplanade. No-one will be allowed on to the Esplanade without a ticket.

Where can I collect my tickets?

From Thursday 19th December you will no longer be able to request that tickets are posted to you.
 
You can collect your tickets from one of our outlets.
 
Here are the opening times:

The Albert Halls, Stirling
Mon 22 Dec: 9am - 5pm
Tue 23 Dec: 9am - 5pm
Wed 24th Dec: 9am - 4pm
Sat 27th Dec 10am - 4pm
Sun 28th Dec 10am - 2pm
Mon 29th Dec: 9am - 5pm
Tue 30th Dec: 9am - 5pm
Wed 31st Dec: 9am - 9pm

Find The Albert Halls on the map: http://goo.gl/maps/O3RkT

Tolbooth, Stirling
Mon 22 Dec: 10am - 6pm
Tue 23 Dec: 10am - 6pm
Wed 24th Dec: 10am - 4pm
Sat 27th Dec 10am - 6pm
Sun 28th Dec closed
Mon 29th Dec: 10am - 8:30pm
Tue 30th Dec: 10am - 6pm
Wed 31st Dec: 10am - 9:30pm
Find the Tolbooth on the map: http://goo.gl/maps/L6UEm  

Is there a bar and can I get food?

There are no bars selling alcohol on the site but you can bring your own as long as it is in plastic bottles or cans, no glass will be permitted.

Teas, coffees and other refreshments will be on sale from the concession stands on the site.

Can I leave the site and get back in?

Please make sure that you have all that you need before entering the site but you will be able to leave and return.

You will be given a wristband to wear and use to re-enter the site.

Wheelchair access?

A raised platform will be constructed to accommodate wheelchair users. This platform will have a limited capacity and your place must be booked in advance. Please call the box office on 01786 27 4000 (option 1 / option 3) or 01786 473 544 and let the staff know when you are booking your tickets.

There will be vehicle access to drop off wheelchair users at the esplanade until 8.30pm after which the roads will be closed until after the concert. It may be some time before you will be able to return to the site in a car.

I can't go now, can I get a refund?

Sorry you can't make it this year but unfortunately tickets, once purchased, will not be refunded unless the event is officially cancelled.
Under those circumstances, refunds will be processed automatically.   

Can I bring an umbrella?

Sorry, after receiving feedback from a large number of concert goers from last year we will be strictly enforcing our NO UMBRELLAS policy.
The best thing to do is dress for the weather and leave the brolly behind.  

Important do's and don'ts...

Please DO... 

  • Dress for the weather, it can be very cold (at times) and changeable.
  • Plan your journey home, there may be no late night transport and taxis will be very busy.
  • Follow Police and stewards instructions at all times, they are there to ensure that you have a good but safe time.
  • Enjoy yourself!
  • Drink responsibly.

Please DO NOT...

  • Do not bring any glass, fireworks or Chinese lanterns. Your bag will be searched and you may be refused entry.
  • Take an umbrella or flag- it might block the view of the people behind you.
  • Bring your car up to the Castle, the roads will be closed and it will take you ages to get out.
  • The event is recommended for children 8yrs and above. ALL children must have a ticket and those aged 15yrs and under must be accompanied by a responsible adult.